Privacy Protection

Dkgame Privacy Policy — Our Commitment to Protecting Your Data

At dkgame, every piece of your information matters to us. This Privacy Policy clearly explains how your data is collected, used, and protected.

At a Glance
Last Updated
1 January 2026
Language
English (en-BD)
Security Standards
256-bit SSL · PCI-DSS
Applicable Region
Bangladesh

Welcome to dkgame. We understand that sharing personal information online raises many questions. That's why this Privacy Policy On this page, we explain clearly — what data dkgame collects, why it's collected, how it's stored, and when it's used. Our Privacy Policy Drafted in compliance with Bangladesh's prevailing data protection laws and international standards. Please read this document carefully — it is your guarantee of rights and protection.

What Data We Collect

When you register and use the dkgame platform, we collect certain necessary information. This is done solely to provide you with a better and more secure experience. We never ask for information we don't need.

Information collected directly from you:

  • Identity information: Full name, date of birth, and National ID number (collected during KYC verification).
  • Contact Information: Mobile number, email address, residential address.
  • Financial Information: Mobile Pay/Nagad/Rocket number and bank account details (required for withdrawals).
  • Login Details: Username and encrypted password.
  • Identity Verification Documents: Scanned copy of NID card, passport, or driving licence.

Automatically Collected Data:

  • IP address and device information (model, operating system)
  • Browser Type & Language Settings
  • Visit time, page and session data on the platform
  • Gaming history and transaction records

Good to Know: We do not collect sensitive information such as religion, political opinions, or health data. Our Privacy Policy Only the data strictly necessary to provide our services is collected.

How Your Data Is Used

Dkgame uses collected data only for specific, legitimate purposes. We never sell or rent your information to third parties for advertising.

Data Type Purpose of Use Legal Basis
Identity Information Account Verification & KYC Process Legal Obligations
Contact Information OTP, Notifications, Support Communications Contractual Necessity
Financial Information Deposit/Withdrawal Process Contractual Necessity
Usage Data Platform improvement and personalized experience Legitimate Interest
Device Information Security Monitoring & Fraud Prevention Legitimate Interest

Dkgame's Privacy Policy With your consent, we may send you promotional offers via email or SMS. You can withdraw this consent at any time.

Data Protection Measures

Dkgame follows the highest industry standards to protect your data. Our security infrastructure operates across multiple layers to prevent unauthorized access and data breaches.

256-bit SSL Encryption
All data transmissions are secured with the highest-grade encryption.
PCI-DSS Compliant
The highest Payment Card Industry security standards are strictly followed.
Two-Factor Authentication
Unauthorized access is prevented through OTP and email verification.
Access Control
Only authorized personnel can access your data, and only under specific circumstances.

In the event of a data breach, we will notify affected members within 72 hours and take all necessary action. dkgame's Privacy Policy commits to transparency.

Cookie Policy

Dkgame uses cookies on its website and app to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Required to maintain login sessions and ensure platform security. Disabling these cookies will prevent the platform from functioning correctly.
  • Performance cookies: To understand which parts of the platform are used most. This data helps us make the site faster and more effective.
  • Functional Cookies: To remember your preferred language, theme, and settings.
  • Analytics Cookies: To understand site traffic and usage patterns. This data is completely anonymous.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit some features.

Sharing Data with Third Parties

Dkgame never sells your personal data. However, limited information may be shared with trusted partners in certain specific situations:

  • Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the information needed to process transactions. They operate under their own privacy policies.
  • Game providers: Live game and slots providers receive only anonymized data strictly necessary to run the games.
  • Legal Authorities: We are legally required to share data upon receipt of a valid order from a Bangladeshi court or government authority.
  • Fraud Prevention Agency: We cooperate with regulatory authorities to detect money laundering and fraud.

All third-party partners of dkgame are bound by its Privacy Policyare bound by agreements aligned with ours and may only use your data for the specified purposes.

Data Retention Period

Dkgame does not retain any data longer than necessary. Our Privacy Policy accordingly, a separate retention period is defined for each type of data:

Data Type Retention Period Reason
Account Information For the duration of active account + 5 years Legal Obligations
Transaction Records 7 Years Financial Regulations
KYC Documents 5 Years After Account Closure AML Law
Communication Logs 2 Years Dispute Resolution
Marketing Data Until Consent Is Withdrawn Your Preferences

Once the designated retention period ends, all data is securely deleted or permanently anonymized.

Your Rights

Dkgame's Privacy Policy you have full control over your own data. We uphold the following rights for you:

Right to Access
You may request to view all the data we hold about you at any time.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
In certain circumstances, you may request the complete deletion of your data.
Right to Restrict Processing
In certain cases, you may request that the use of your data be restricted.
Right to Data Portability
You can request a download of your data in a standard, portable format.
Right to Withdraw Consent
You can withdraw your consent to marketing communications at any time.

To exercise any of the rights listed above, support@dkgame.runto email us. We will respond within 30 days.

Child Protection Policy

Dkgame is a platform strictly for adults (18+). Our Privacy Policy Per our Terms of Service, registration or participation by anyone under the age of 18 is strictly prohibited.

  • Age is verified at registration, and a national ID may be requested if needed.
  • If we become aware that data from a minor has been collected, it will be deleted immediately and the account will be closed.
  • If parents believe their child is using dkgame, please contact us immediately.

Privacy Policy Updates

Dkgame may, when necessary, update this Privacy Policy may be updated. We will notify you in advance of any significant changes.

Policy Review & Updates
Member Notifications
30-Day Notice Period
New Policy in Effect
  • Updated policies will be published by changing the "Last Updated" date at the top of the page.
  • You will be notified of major changes via email or SMS.
  • Continued use of the platform after a new policy is published will be considered acceptance of the updated terms.
  • If you disagree with any changes, contact Support to close your account.

Contact Us

This Privacy Policy If you have any questions, complaints, or requests regarding this, please reach out to our dedicated Privacy Team. We're always here to help.

Email
support@dkgame.run
Response Within 24 Hours
Live Chat
By logging in to the platform
24/7 Active
Why We're Different

Your Privacy Is Protected at dkgame

Our privacy policy isn't just on paper — we're committed to protecting your data at every step.

Military-Grade Encryption

All your data is stored with 256-bit AES encryption — the same level of security used by banks. dkgame holds itself to that standard.

Your Data Is Never Sold

Dkgame never sells your personal data to third parties. Our Privacy Policy strictly prohibits this.

Your Control

You have the right to view, correct, or delete your data at any time. Submit a request and we'll take care of it.

Timely Data Deletion

All data is securely deleted once its retention period expires. We never hold on to information we no longer need.

Transparent Privacy Policy

A Privacy Policy written in plain language — no complex legal jargon. Every point is explained clearly.

24/7 Privacy Support

Our expert team is always on hand for any privacy-related questions. Reach out in your preferred language and get straightforward answers.

Start Playing Safely Today

Open an account today and enjoy an exciting gaming experience — your data stays fully protected under dkgame's privacy policy.

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